At Bunny's Cafe Gift Shop, we strive to provide our customers with the highest quality Miffy-themed products. However, we understand that there may be instances where a refund is necessary. This refund policy outlines the conditions under which refunds can be requested and the process for obtaining a refund.
1. Damaged or Defective Products:
If you receive a damaged or defective product, please contact our customer service team within 7 days of receiving your order. We will require photo evidence of the damage or defect in order to process your refund. Once approved, we will provide you with a prepaid return label to send the item back to us. Once we receive the item, we will issue a refund for the full purchase price, including any shipping charges.
2. Incorrect or Missing Items:
If you receive an incorrect item or if any items are missing from your order, please contact our customer service team within 7 days of receiving your order. We will work with you to resolve the issue and ensure that you receive the correct items. If necessary, we will provide a prepaid return label for any incorrect items that need to be returned. Once we receive the item(s), we will issue a refund or send the correct item(s) as quickly as possible.
3. Change of Mind:
Unfortunately, we do not offer refunds for change of mind or if you simply no longer want the product. We encourage you to carefully review the product description and images before making a purchase. If you have any questions about a product, please contact our customer service team and we will be happy to assist you.
4. Refund Process:
Once your refund request has been approved, we will process the refund within 7 business days. The refund will be issued to the original payment method used for the purchase. Please note that it may take additional time for the refund to appear in your account, depending on your bank or credit card provider.
5. Contact Us:
If you have any questions or concerns about our refund policy, please don't hesitate to contact our customer service team. We are here to assist you and ensure that you have a positive shopping experience with Bunny's Cafe Gift Shop.
